» ABAP
   » Development (both offshore and on-site)
   » Enhancements, interfaces, conversions, reports, & forms
   » Bug fixing and performance tuning
   » Post production support

» Basis
   » Administration
   » Security support

» Functional consulting (both offshore and on-site)
» Functional module support for workarounds, troubleshooting and minor customizing
» Functional modules Level 1 and Level 2 support after production go-live
» User manuals / documentation support